Passengers are advised to monitor official IRCTC channels for updates and utilize alternative methods for ticket management during this period.
The Indian Railway Catering and Tourism Corporation (IRCTC) website and mobile application experienced a significant outage on December 26, 2024, disrupting e-ticketing services for passengers nationwide.
Users attempting to access the platform encountered messages indicating maintenance activities, rendering them unable to book or manage train tickets.
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Reports of the outage surged, with Downdetector noting over 2,500 user complaints, primarily concerning the website, while a smaller percentage pertained to the mobile app.
This disruption coincided with the Tatkal ticket booking window, which opens at 10:00 AM for AC classes and 11:00 AM for non-AC classes, causing significant inconvenience to passengers seeking last-minute reservations. Many users expressed their frustration on social media platforms, highlighting the impact on their travel plans.
In response to the outage, IRCTC advised passengers needing to cancel or reschedule their tickets to contact customer care or email their ticket details for a Ticket Deposit Receipt (TDR). The provided contact details are:
Customer Care Numbers: 14646, 08044647999, 08035734999
Email: [email protected]
This incident marks the second outage for IRCTC in December 2024, with a previous one-hour maintenance occurring on December 9. The recurrence of such issues has raised concerns among passengers and stakeholders regarding the reliability of the e-ticketing platform.
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As of now, IRCTC has not issued an official statement detailing the cause of the outage or providing a timeline for the restoration of services. Passengers are advised to monitor official IRCTC channels for updates and utilize alternative methods for ticket management during this period.
In addition to service disruptions, IRCTC‘s stock experienced a decline of nearly 1% during the trading session following the outage, reflecting investor concerns over the platform’s reliability.
For the latest updates and assistance, passengers can refer to official IRCTC communication channels and customer support services.