Zomato CEO Deepinder Goyal and his wife become food delivery agents for a day and understand the challenges faced by Zomato’s delivery personnel.
Zomato CEO Deepinder Goyal and his wife Grecia Munoz embarked on a unique initiative by becoming food delivery agents for a day in Gurgaon. The couple, dressed in Zomato’s signature red uniforms, delivered food orders via a bike, and Goyal shared the experience on Instagram with a series of photos and videos.
This hands-on effort allowed Goyal to better understand the challenges faced by Zomato’s delivery personnel and also to directly engage with customers during the delivery process.
Goyal posted about the experience with a caption that reflected his enjoyment of the task, mentioning how much he loved delivering food and riding through the streets. This move was widely discussed online, with his post receiving thousands of likes and generating a variety of responses.
Many netizens appreciated the CEO’s willingness to experience the daily work of his employees, seeing it as a genuine attempt to gain ground-level insights into the business. Comments like “Down-to-earth” and “Not a regular billionaire” praised Goyal’s humble approach.
However, not all reactions were positive. Some users criticized the move as a mere PR stunt, questioning whether such initiatives would lead to meaningful changes for delivery agents who often face difficult working conditions. Others poked fun at the high-end bike Deepinder Goyal used during the deliveries, suggesting that it did not reflect the realities faced by everyday delivery agents.
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Overall, while the gesture was appreciated by many, it also sparked conversations about the broader issues faced by delivery personnel and whether such symbolic acts will lead to practical improvements in their working conditions.